Question 1

How does payment work?

Accepted Answer

Every project runs on the same three-step schedule: 40% on signature to start the work, 30% when you approve the staging site, and the final 30% before launch and transfer of source files. You're never paying for work you haven't seen. All amounts are contracted in US dollars.

Question 2

How would I even pay you?

Accepted Answer

A normal domestic bank transfer. Jason holds US, UK and Canadian account details through Wise, so paying goes through the same way you would pay any local supplier — ACH in the US, Faster Payments in the UK, a domestic transfer in Canada. Payoneer is available as a secondary option, and Jamaican clients can use WiPay or local transfer.

Question 3

How do I know this is legitimate?

Accepted Answer

Everything runs on a written contract with milestone payments, so you only pay as work is approved and you are never more than 30% exposed. You own your domain, hosting, and code from day one — there is no lock-in. You can text Jason directly on WhatsApp (+1 876 218 0583), and there is a video call before anything is signed.

Question 4

How long does a project take?

Accepted Answer

Launch is 3 weeks and Pro is 5 weeks, both counted from when your content arrives. Store is 6 weeks; Scale and Store Pro are 8 weeks and run on milestones. The clock starts when content lands, not at signature.

Question 5

Where are you based, and does that matter?

Accepted Answer

Nexus Studios is based in Jamaica, which means Eastern Time year-round — Jamaica does not observe daylight saving. You are on the same working day, calls happen in your morning, and everything is contracted in US dollars with a written agreement and milestone payments.

Question 6

What do I need to get started?

Accepted Answer

Just a consultation call. We'll discuss your goals, timeline, and budget, then handle the technical details — you don't need to know anything about web development.

Question 7

What's included in the Care plan?

Accepted Answer

Care (US$285/mo) covers security patches and dependency updates, automated weekly backups, uptime monitoring with alerts, a monthly health check, and up to 2.5 hours of small fixes. Care+ (US$575/mo) adds content updates and edits, priority response within one business day, a monthly check-in call, and up to 7 hours of work.

Question 8

How does the AI audit work?

Accepted Answer

The Nexus Insights tool fetches your site live and analyses measured signals — load time, security headers, SEO markup, mobile experience — then ranks what it finds by impact so you know what to fix first.

Question 9

What happens if I need changes after launch?

Accepted Answer

Every build includes its revision rounds before launch — 2 on Launch, 3 on Pro and above. After launch, Care+ clients get content updates and edits included. Anything outside the agreed scope is quoted as a written change order first and billed at US$75/hr, so you always approve the cost before work starts.

Question 10

Is my site secure?

Accepted Answer

Security is built into every project from day one — HTTPS, secure authentication, input validation, Row Level Security on every database table, and regular vulnerability scanning on all sites we build and maintain.